Last updated: November 2024
1. Introduction
Tech Power IT Services LLC ("we," "our," or "us") respects your privacy. This policy explains how we collect, use, and protect your personal information when you use our network security systems and USB device software.
2. Information We Collect
Personal Information:
- Name, email address, phone number, company name
- Account credentials and login information
- Payment and billing information
- IP addresses and device identifiers
- Communication records (emails, support tickets)
Security Data:
- Network traffic logs (anonymized)
- Security event logs and alerts
- USB device usage records
- Threat intelligence data
3. How We Use Your Information
- Provide and maintain security services
- Monitor and respond to security threats
- Process payments and billing
- Send service updates and security alerts
- Improve our products and services
- Comply with legal obligations
- Prevent fraud and abuse
4. Data Sharing
We may share information with:
- Service Providers: Cloud hosting (AWS, Azure), payment processors, email services
- Security Partners: Threat intelligence networks, security researchers (anonymized data only)
- Legal Authorities: When required by law or to protect rights
We do NOT sell your personal data.
5. Data Security
We implement comprehensive security measures:
- AES-256 encryption for data at rest
- TLS 1.3 for data in transit
- Multi-factor authentication
- Role-based access controls
- Regular security audits and penetration testing
- SOC 2 Type II certified infrastructure
- 24/7 security monitoring
6. Data Retention
- Account Data: Duration of relationship plus 7 years
- Security Logs: 2 years for analysis and compliance
- Financial Records: 7 years per IRS requirements
- Marketing Data: Until you unsubscribe
- Backup Data: 90 days in encrypted archives
7. Your Privacy Rights
You have the right to:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate information
- Erasure: Request deletion (subject to legal requirements)
- Portability: Receive data in machine-readable format
- Objection: Object to certain processing activities
- Withdraw Consent: For consent-based processing
Contact privacy@hardy.eu.com to exercise these rights.
8. California Privacy Rights (CCPA)
California residents have additional rights including:
- Right to know what personal information is collected and how it's used
- Right to delete personal information
- Right to opt-out of sale (we don't sell data)
- Right to non-discrimination
9. GDPR Compliance
For EU/EEA users, we process data based on:
- Contract: To provide services
- Legitimate Interest: For security and improvement
- Consent: For marketing communications
- Legal Obligation: To comply with laws
10. International Data Transfers
Data may be processed in the United States. We use Standard Contractual Clauses and adequacy decisions to ensure appropriate protection.
11. Cookies and Tracking
We use cookies for:
- Essential website functionality
- Security and fraud prevention
- Analytics (Google Analytics with IP anonymization)
- User preferences
See our Cookie Policy for details.
12. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from children.
13. Data Breach Notification
In the event of a data breach, we will notify affected parties within 72 hours and provide details about the incident, potential impact, and remediation steps.
14. Changes to Privacy Policy
We may update this policy periodically. Material changes will be communicated via email and website notice. Continued use constitutes acceptance.
15. Contact Information
Tech Power IT Services LLC
Data Protection Officer
9 Rockrose Way, Irvine, CA 92612
Email: privacy@hardy.eu.com
Phone: +1 (949) 555-0847
Entity No.: 202462918207